30-Day Refund Policy

 

Overview
At Freemax Solutions Inc, we prioritize transparency and client satisfaction. Our billing structure is designed to be fair and performance-based — in most cases, clients are billed after agreed services have been completed and delivered.

Because of this results-first approach, refund requests are generally not applicable, as payments are made once the client has reviewed and accepted the delivered work. However, we provide a 30-day window from the date of service delivery for eligible refund requests, as outlined below.

When Refunds Are Applicable
While uncommon, refunds may be considered under the following conditions, provided the request is made within 30 days of service delivery:

  • If the delivered service significantly differs from the agreed scope of work documented in writing
  • If technical limitations on our end prevent the completion of the agreed service and no payment has been made
  • If a duplicate charge or billing error occurs due to our system

All refund requests must be submitted within 30 days from the date of service delivery and are subject to internal review. Requests submitted after this 30-day period will not be considered.

Non-Refundable Conditions
Refunds will not be issued under the following circumstances, regardless of the 30-day window:

  • Services have been fully delivered and approved by the client
  • Delays or incomplete work caused by lack of client communication, delayed responses, or missing inputs
  • Changes in client preferences or business direction after project completion
  • Issues arising from third-party platforms, including but not limited to search engine algorithm updates, ad account restrictions, or platform policy changes

Revisions Instead of Refunds
At Freemax Solutions Inc, we are committed to delivering quality work. If you are not satisfied, we offer reasonable revisions within the original project scope to address concerns — at no additional cost. We encourage clients to request revisions promptly within the 30-day period rather than waiting until the window closes.

Dispute Prevention
We maintain clear communication throughout the project lifecycle to avoid misunderstandings. If you have concerns at any stage before payment, we encourage you to notify us so we can resolve the issue promptly — ideally well before the 30-day deadline.

How to Request a Review
To request a refund review or report a billing issue within the 30-day window, please contact us:
Email: info@freemaxsolutionsinc.com
Subject Line: Refund Request – Within 30 Days

Please include:

  • Full name
  • Invoice number
  • Date of service delivery
  • Brief description of the issue

Our team will review your request and respond within 2–3 business days.

Final Notes
Our policy is built on trust — you pay for results, not promises. Clients have a full 30 days from delivery to raise any eligible concerns, after which all sales are considered final. This approach reduces disputes and ensures that our clients invest only in completed and delivered work.

If you have any questions or need clarification, feel free to contact us at any time.

Freemax Solutions Inc
info@freemaxsolutionsinc.com
https://freemaxsolutionsinc.com
United States